Copulo builds two products on one engine: CallerIQ delivers live, role-shaped caller intelligence before you say hello, and Connect links your phone system to your CRM, ticketing, and business tools with automated workflows.
Works with your existing phone system. No rip-and-replace.
Every inbound call carries context your team already owns — scattered across a dozen systems. CallerIQ assembles it in the seconds between ring and answer.
The moment a call arrives, CallerIQ identifies the caller and pushes a rich context card to the answerer's screen — before they pick up.
Accounting sees invoices and AR. Support sees tickets and SLAs. Sales sees the open deal. Same caller, context composed for each role.
Interaction summaries and customer-temperature signals surface how the relationship is trending — so your team answers prepared, not surprised.
One engine renders the same intelligence to your web portal, desktop companion, or Microsoft Teams — on the phone system you already run.
Connect is Copulo's integration platform: link communications to business systems as pluggable connections, then automate what happens between them.
CRMs, ticketing, accounting, and phone systems plug in as ready-made connections — set up in minutes, not integration projects.
Trigger actions across systems from call events — log the call, open the ticket, update the record — without anyone lifting a finger.
Manage connections across platform, reseller, and tenant scopes — built for MSPs and operators serving many customers at once.
New connections ship continuously through Copulo's provider factory — the catalog your customers ask for, delivered fast.
Four steps, executed in the seconds between the first ring and the answer.
Copulo listens to call events from your phone system — NetSapiens, Teams, and a growing roster of PBX platforms.
The caller is matched against every connected source: CRM, ticketing, accounting, email, and call history.
A context payload is assembled and filtered by the answerer's role — only what that person needs, nothing they don't.
The card lands on whatever surface the answerer works in — browser portal, desktop app, or Teams — before hello.
Phone systems in, business systems out — every integration is a pluggable connection, and the roster grows every month.
Screen pops show you a name. Copulo shows you the relationship — composed live, shaped to the role, delivered anywhere.
Copulo moves customer context between systems — so security isn't a feature, it's the architecture.
Row-level security in the database enforces separation between every platform, reseller, and tenant scope.
Integration credentials are encrypted with AES-256 and scoped to the tenant that owns them.
Argon2id password hashing and TOTP two-factor authentication protect every account.
Admins control which connections each tenant may use — least privilege, enforced at the platform level.
Copulo was founded by telecom operators who spent decades watching great teams answer calls blind — and decided to fix it.
Leads Copulo's vision of caller intelligence on every phone system, drawing on decades of experience building and operating business communications platforms.
Drives Copulo's go-to-market and partner strategy, connecting the platform to the MSPs and operators who deliver it to businesses everywhere.
Architects the engine behind CallerIQ and Connect, turning new integrations and capabilities from idea to shipped product.
Book a demo and watch Copulo compose live context for your own phone system and data.
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